No customer would like to wait for a query resolution. With Brandexe’s customer support automation solution, your bots handle all mundane queries and human agents step in only to deal with the most complex problems.
Query resolved automatically
Agent hours saved
CSAT Rating
Support costs saved
Can we agree that most support queries are mundane and repetitive? With our FAQ Builder, train and build a knowledge base of such queries so that the bot instantly resolves those for which it knows the answer to. As a result, your agent productivity skyrockets.
Bring a smile to your customer’s faces by being available to them, all time around.
No matter the volume of queries, every customer is catered to with instant support.
Save on costs that you would otherwise bear by hiring full-time support teams.
Reliable and consistent support across all channels, making it comfortable for your customers.
Your customers have no reason to be unhappy with instant and reliable support.
Your skilled customer support agents resolve high-value inquiries that benefit from that human touch. This helps your customer support department improve their agent productivity and morale.
Delivering a top-notch customer service experience does not have to be expensive and premium. Using Brandexe’s easy to use bot builder, configure your customer support bot in a multilingual format to make support truly personalized.
Automate answering repetitive Q&As with a FAQ chatbot equipped with a smart knowledge base..
Collect customer satisfaction surveys from your customers to improve the CX.
Facilitate customers to raise service tickets in real-time to your favorite ticketing systems.
With the personalized engagement that outbound bots offer, you will find a higher volume of your prospects performing the intended call-to-action, driving more revenue.
Suggest multiple methods of resolving issues to help your customers succeed.
Using our live chat, provide human assistance to your customers for that personal touch.
Integrate with your favorite support systems like ticket management, CRMs, and internal systems to get data flowing on Brandexe’s customer support solution.