No customer would like to wait for a query resolution. With Brandexe’s customer support automation solution, your bots handle all mundane queries and human agents step in only to deal with the most complex problems.
Use outbound bots to do the grunt work of marketing by reaching out to your prospects. With an outbound approach such as this, expect to become more efficient, successful, and personalized, while reaching a larger audience with automation.
More contacts actually open and see the message you have sent them with outbound bots. With an average open rate of about ~60%, get better results and ROI with outbound bots.
Reaching contacts on the channels where they spend most of their time, you are bound to get more engagement for the messages you send out to prospects.
With the personalized engagement that outbound bots offer, you will find a higher volume of your prospects performing the intended call-to-action, driving more revenue.
Reach out to contacts on messaging channels where they are most active and more likely to engage. As a result, expect higher open rates and engagement levels that enable your business to nurture your existing contacts by upselling/cross-selling.
Sending these messages to your contacts could either be scheduled by uploading a CSV or triggered when an action like – a new lead, a new purchase, payment reminder is used to send that message. Ultimately, helping you deliver a tailor-made experience.
With the power of proactive engagement, your business can cater to a wide range of use cases that would otherwise require manual involvement. See improvements in your team’s productivity with outbound bots.
Share new offers by simply designing your message and uploading the contacts that should receive this offer.
Proactively reach out to prospects and attain enriched information about their buying intent to help improve the sales cycle.
Send out regular updates to your customers on the status of their tickets on the channels where they are most active.
Collect insightful and valuable feedback by reaching contacts on the channels where they spend the most time.
Constant nudges of a product on SMS and WhatsApp help you get better recall value and conversions.
Data never lies. Look at data from all the campaigns you run in one place. Analyze it to refine and improve your campaigns for better results. You can look at behavioral data like sent, delivered, seen, and replied to for all the messages sent to your contacts.
